Privacy Policy

Welcome to Herbstown (“Herbstown”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website, services, mobile platforms, and related applications.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

Information you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Account login credentials
• Purchase history
• Communication preferences

B. Device & Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Location data
• Website usage statistics
• Cookies and tracking data

C. Transaction Information

Including:

• Orders placed
• Payment status
• Delivery details
• Refund requests
• Customer service interactions

D. Marketing & Communication Data

Including:

• Newsletter subscriptions
• SMS opt-ins
• Promotional engagement
• Survey responses

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Deliver products and services
• Verify transactions
• Manage customer accounts
• Provide customer support
• Improve website functionality and user experience
• Send order updates and transactional messages
• Provide marketing communications (where permitted)
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Analyze trends and platform performance

3. Legal Basis for Processing

Where applicable under data protection laws, we process information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Fraud prevention and security

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze traffic and engagement
• Personalize user experiences
• Support advertising and remarketing campaigns

You may disable cookies through your browser settings, although certain website features may become unavailable.

5. Sharing of Information

We do not sell personal information to third parties.

However, we may share information with:

A. Service Providers

Including:

• Payment processors
• Delivery and logistics partners
• Marketing platforms
• Cloud hosting providers
• Customer support tools
• Analytics providers

These parties are only permitted to use information as necessary to provide services to us.

B. Vendors & Merchants

Where products are supplied by third-party sellers or vendors, relevant order details may be shared for fulfillment purposes.

C. Legal & Regulatory Authorities

We may disclose information when required to:

• Comply with laws or regulations
• Respond to lawful requests
• Protect our legal rights
• Prevent fraud or security threats

D. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on applicable laws and operational requirements.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information from:

• Unauthorized access
• Loss or theft
• Misuse
• Disclosure
• Alteration or destruction

However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent
• Restrict or object to processing
• Request data portability
• Opt out of marketing communications

To exercise your rights, contact us using the details below.

9. Marketing Communications

You may receive promotional emails, SMS messages, or advertisements from Herbstown if you:

• Subscribe to our mailing lists
• Create an account
• Make a purchase
• Opt in to promotions

You can unsubscribe at any time using the unsubscribe link or by contacting us directly.

10. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. Users access third-party platforms at their own risk.

11. Children’s Privacy

Herbstown does not knowingly collect personal information from children under the age of 13.

If we become aware that information from a child has been collected without parental consent, we will take steps to delete it promptly.

12. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction where data protection laws may differ.

By using our services, you consent to such transfers where legally permitted.

13. Fraud Prevention & Security Monitoring

We may use automated systems and monitoring tools to:

• Detect suspicious activities
• Prevent fraudulent transactions
• Protect platform security
• Enforce our policies

Orders flagged for verification may be delayed, canceled, or subjected to additional review.

14. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Changes become effective immediately upon publication on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Herbstown
🌐 Official Website
📧 [herbstown.com@gmail.com]
📞 [054 761 9738 / 050 856 2000]
📍 [Abavana Down -kotobabi]